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RMA Procedure

1.In the event of hardware problem, please send 'RMA Request' to CET;

2.CET will issue an RMA number if investigation is needed;

3.After receiving the RMA number, please send the faulty hardware to CET as ‘Return-for-Repair’. All returned hardware must have a valid CET RMA number for tracking purpose. Do not return any hardware until an RMA is issued;

4.All claims filed for hardware units that fail (under warranty) will be repaired or replaced at the sole discretion of CET;

5.CET will return new (if warranty) or repaired hardware back to distributor with 'RMA Report';

6.Case closed. 

Note: Please fill out the fields marked with an asterisk.
Please also kindly send the photos of your faulty device(s) to:  RMA@cet-global.com (Photos can be decisive. More photos will be appreciated.)
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